NAVIGO boosts health and well-being

How it happened
A Dallas call center recently experienced the power of NAVIGO. The call center workforce received incentives to complete a health risk questionnaire (HRQ) with 36 questions, detailing each respondent’s health and well being. An impressive 85 percent of the workforce responded and the call center reported a mean health and well-being score of 37 in April, 2007.

In November, 2007 the participants were provided a second incentive to complete a second HRQ so that a comparative analysis could be made. This time, 68 percent of the participants complied.

Results: The Dallas call center showed an overall improvement in health and well-being of 16 percent.

NAVIGO Success: Coaching
Between April and November, NAVIGO coaches made out-bound calls to 37 individuals targeted as high risk for developing or exacerbating chronic medical conditions based on their HRQ scores. Of those invited to be coached, 55 percent accepted. On average, those being coached completed 7 calls, averaging 22 minutes a call. During the coaching calls, 137 personal action plans were developed; 73 percent were at least half fulfilled. Thirty-four of the 37 participants coached focused on weight management and/or exercise.

The average weight loss was 6.6 pounds for participants who wanted to lose weight. One employee wanted to stop smoking and succeeded. Of those who made exercise their goal, 58 percent went from a completely sedentary lifestyle to a more active lifestyle with an average weekly increase of 144 minutes, or 20 additional minutes of exercise each day.

Can NAVIGO work for you?
If you’re considering a total health-and-wellness program, or if you’re searching for ways to increase productivity within existing programs, consider NAVIGO.